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For more than 30 years we’ve worked with organizations in healthcare, government, education, technology and more to improve organizational health and performance. Find research, case studies, ebooks and assessments related to the work you do.

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Government Resources

Discover how federal, state, and local agencies have improved organizational health and performance using the principles and skills taught in our courses.

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Healthcare Resources

Dialogue and accountability are critical to healthcare. Discover how the two have helped healthcare companies improve safety, nurse retention, and quality of care.

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Tech Industry Resources

The rapidly changing technology industry faces unique business and organizational challenges. See how our courses have helped tech companies innovate and thrive.

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Crucial Accountability Miniseries
two women having an accountability conversation
Learn how to confront and resolves problems of poor performance and bad behavior in this free video series.
30 min
Courses: Crucial Conversations for Accountability
Resource Types: Video
Industries: Aerospace Education Energy Government Healthcare Manufacturing Mining Oil/Gas Tech Utilities
Why We Are Overwhelmed and Unproductive
The Social Science Behind Getting Things Done
56 mins
Courses: Crucial Teams
Resource Types: Webinar
Enhancing Performance Review Conversations
Annual performance reviews have long been a corporate staple and springboard to possible raises (or firings), but do you and your managers know how to conduct positive, effective ones? Download our free ebook, Closing the Gap: Enhancing Performance Review Conversations, to learn skills for having better performance-related conversations.
10 min
Courses: Crucial Conversations for Accountability
Resource Types: eBook
Crucial Learning Origin Story
Skills that Set Apart the Best Leaders from the Rest
36 min
Courses: Crucial Conversations for Accountability Crucial Conversations for Mastering Dialogue Crucial Influence
Resource Types: Webinar
Industries: Aerospace Business Services Energy Finance Government Healthcare Healthcare Information Technology Insurance Manufacturing Not for Profit Oil/Gas Pest Management Project Management Retail Tech Telecom Utilities
Closing the Gap
How to Improve Your Performance Review Conversations
1 hour
Courses: Crucial Conversations for Accountability
Resource Types: Webinar
Leading with Relationship Intelligence
1 hour
Courses: SDI Assessment
Resource Types: Webinar
Civility Isn’t a Weakness
Four Skills for Speaking with Strength, Not Force
1 hour
Courses: Crucial Conversations for Accountability Crucial Conversations for Mastering Dialogue
Resource Types: Webinar
Civility in a Divided Democracy
Struggling to talk about politics with your friends and family? We’ve published a new ebook, Civility in a Divided Democracy: 5 Crucial Conversations Skills to Talk Politics. Based on skills from the New York Times bestseller, Crucial Conversations, this ebook will help you have productive, positive conversations about political issues.
7 min
Courses: Crucial Conversations for Mastering Dialogue
Resource Types: eBook
Positively Speaking
two people in a team meeting, smiling
Our research and experience suggest there is a significant correlation between self-awareness and productive interactions with others.
15 min
Courses: SDI Assessment
Resource Types: eBook
Connecting Inclusion with Dialogue
Leveraging Crucial Conversations Skills for Inclusive Workplaces
1 hour
Courses: Crucial Conversations for Accountability Crucial Conversations for Mastering Dialogue
Resource Types: Webinar

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